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A minimum of two people is required to play. Games are designed for groups of two to five. Groups of six or more can split into smaller teams and rotate through rooms. There is no matchmaking program for solo guests or groups of one at this time.

Walk-ins are welcome but availability is never guaranteed. Recommend booking online (or over the phone) to secure a spot. A small deposit is collected at booking.

Minimum age is 6. Games are built for adults and may be difficult for kids under 10. Guests ages 6–13 must have an adult present in the facility for the entire session.

Activate is physically demanding (running, jumping, climbing, crawling, throwing) and rooms use flashing lights, loud music, fog, and color-differentiation elements. Guests with pre-existing conditions should use caution and check with a medical professional before booking. Staff can walk a guest through the facility anytime during store hours (pre-booking) to help them decide if it is a good fit.

Let a staff member know while you're still on-site — we'd rather fix it in the moment. If something comes up after you've left, reach out through our Contact page and a manager at your location will follow up.

Yes, at playactivate.com/scores — guests look up their stats and global ranking by player name or email.

Through the Groups & Parties page on playactivate.com, or by asking to speak with a group coordinator.

We do not have a group discount at this time. A community rate is offered for school field trips.

Yes. We offer birthday, team-building, field trips, and private event packages for groups. All packages include a dedicated Activate Coach, who hosts your group, gives tips, facilitates competitions, snaps your winning-team photo, and shares a post-game recap.

Yes. Guests should contact the location they visited by phone or email with a description of the item. Clothing is held 30 days, valuables 90 days; unclaimed items are donated to charity.

Guests pick a room, then pick a game within that room (each lasts about 1–3 minutes). Difficulty levels range 1–10 and unlock as players beat lower levels — guests can play as easy or hard as they like. If a guest needs more information on how to play, a staff member will always be nearby to answer questions.

Every guest is assigned a locker at check-in at no additional cost.

For stores with a party room, guests who book a group package can bring non-alcoholic food and beverages to have in the lounge.

Water is allowed but must stay in a locker — not carried into gaming rooms. Outside food and other beverages are not permitted inside the facility.

15 minutes before their booked time, to allow for check-in and not lose any game time.

Every guest is issued an electronic wristband that tracks game activity, scores, and achievements for the leaderboard. Registering a player account ahead of time (vs. onsite) saves check-in time and lets guests choose their player name.

Yes. Every guest must sign a waiver before playing, for guest safety. Minors need a waiver signed by a parent/guardian. Waivers can be completed online prior to arrival, but players will need to know the associated email address at check-in.

Comfortable clothing they can run, jump, crawl, and climb in. Clean, flat, closed-toe shoes are recommended.

Cancel more than 24 hours before the booking and the deposit is fully refunded. No-shows forfeit the deposit.

Promotions are applied at checkout, which is completed on location when the guest arrives (not during online booking).

Yes — available for purchase online or in-location. E-gift cards are emailed directly to the purchaser or recipient. Gift cards are only valid for redemption in the country where they were purchased.

No. Guests are free to explore and play as many or as few rooms as they like during their booked session.